How can I track my order?
Once your order is shipped, we’ll send you an email with a tracking ID. You can use this ID to track your order on our website. Please allow 24-48 hours for tracking information to be updated.
Can I cancel, add, or change an item in my order?
You can cancel your order by contacting our customer service within an hour of placing it. After this time, changes to the order are not possible, as we process orders quickly to ensure fast delivery. However, you can return or exchange items once you receive them.
What does "pending" mean?
"Pending" indicates that we’ve received your order and are verifying the availability of items at our nearest warehouse. This process usually takes a few hours. If there are any issues, we will reach out to you.
What does "processing" mean?
"Processing" means we’ve confirmed that all items are in stock and are now preparing them for shipment. Once processing is complete, your order will be shipped, and you’ll receive a tracking number via email.
When will I receive my order?
Estimated delivery times vary based on the shipping method chosen:
- USPS Priority Mail: (Estimated Delivery 3-5 Business Days)
- Ground: (Estimated Delivery 2-5 Business Days)
- 3-Day Select: (Estimated Delivery 1-3 Business Days)
- 2nd Day Shipment: (Estimated Delivery 1-2 Business Days)
Please note that these times are estimates and may vary due to unforeseen circumstances.
Where are your warehouses located?
Just Blank operates warehouses in approximately 16 states.
Is your website secure for online orders?
Yes, our website is SSL-secured to ensure the confidentiality and security of your information through encryption. Financial details are removed from our systems after your order is placed. For more information, please read our privacy policy.
Are there restrictions on using coupons?
Yes, only one coupon can be used per order.
Are shipping charges refundable?
Shipping charges are non-refundable for returns made for personal reasons. However, if you receive a defective or incorrect item, we will refund the shipping costs.
How much will shipping cost for my order?
Shipping charges depend on the weight of your order and your location. Basic shipping rates are:
- USPS Priority Mail: $8.70
- Ground: $9.10
- 3-Day Select: $20.00
- 2nd Day Shipment: $30.00
How can I contact you?
You can reach us via the contact form, live chat, email, or by calling.
Do I need to create an account to shop on your website?
No, creating an account is not required to place an order. You can shop as a guest. However, having an account allows you to track your orders and access exclusive discounts.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
What should I do if I forget my password?
You can request a new password through the login page by entering your email address. We will send you a temporary password to reset your account.
Do you have a catalog?
We do not offer physical catalogs.